The call center ensures that clients receive their orders in a timely manner and are pleased with their products. The customer service center is also able to work with patients and their families to assist them with any questions they might have concerning their treatment. The center is open all hours of the day, all week. Thus, visitors can get all their questions addressed at any point.
It consistently meets performance metrics, even though it has to handle nearly 27,000 calls each month. The fulfillment center is accessible to help clients who have the right to Medicare or Medicaid. The company also provides repairs and maintenance services on site. The other service they offer is at-home service for patients.
It also houses an HR and billing department. The idea is to have everything at the fingertips of healthcare providers as well as the patients. It’s recognized by three states and holds two licenses from the state.